Hey there! Got a question about shipping and returns? Email us at email@example.com, or check out our answers to some frequently asked questions below.
Q: What is the cost of shipping?
Q: Where does Mented ship?
We're currently shipping to the US only, but if you're overseas stay tuned! We'll be launching international shipping soon.
Q: What if I have issues with tracking, need to edit my shipping address, or anything else?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. For anything else, please contact Mented Cosmetics at firstname.lastname@example.org and we’d be happy to help.
Returns & Exchanges
Q: Can I return or exchange my purchase?
Email us at email@example.com and we’d be happy to help you through a return or exchange. Your return must be processed 30 days after your order was received for a full refund. Refunds sent in without prior contact will be denied. All exchanges must be for equal or lesser value.
Q: Can I return some of the items in a collection?
Items purchased in a collection may be returned for partial credit. Customers who wish to return part of a collection will be charged the full price for the products they keep.
Q: How do I qualify for the Rapid Exchange Program?
When a customer’s order contains 3 items or fewer they qualify for the rapid exchange program. This program allows customers to receive the exchange product of their choice (of equal or lesser value) without having to return the original items - simply pay $4.50 to cover shipping & handling. Note, the Rapid Exchange Program can only be used once per order.
Q: What are the benefits of using the Rapid Exchange Program?
We designed the Rapid Exchange Program to take the hassle out of the exchange process. No need to head to the post office to return your product, we'll simply send you an invoice for $4.50 which covers the cost of shipping and we will send you the product that fits you best (product must be of equal or lesser value to original purchase).
Q: How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.