**Due to COVID19 there are increasing delays with DHL and Fedex. Packages now take 7-11 days for standard shipping**

Hey there! Got a question about shipping and returns? Email us at, or check out our answers to some frequently asked questions below.


Q: What is the cost of shipping?

Standard Shipping $45+ Free and Standard Shipping $45 and below, $5. 

Q: If I choose expedited shipping how long will it take for my order to arrive?
For expedited shipping we use Fed-Ex 2-Day, which guarantees delivery within two business days from the time an order leaves our warehouse. All orders placed before 11am will ship out same day; orders placed after 11am will ship the following business day. Fedex does not deliver to PO boxes.

Q: Where does Mented ship?

The US, Canada, and the UK. 

Q: What if I have issues with tracking, need to edit my shipping address, or anything else?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. For anything else, please contact Mented Cosmetics at and we’d be happy to help.

Returns & Exchanges

Q: Can I return or exchange my purchase?

Email us at and we’d be happy to help you through a return or exchange. Your return must be processed 30 days after your order was received for a full refund. Refunds sent in without prior contact will be denied. All exchanges must be for equal or lesser value.

Q: Can I return some of the items in a collection?

Items purchased in a collection may be returned for partial credit. Customers who wish to return part of a collection will be charged the full price for the products they keep.

Q: How do I qualify for the Rapid Exchange Program?

When a customer’s order contains 3 items or fewer they qualify for the rapid exchange program. This program allows customers to receive the exchange product of their choice (of equal or lesser value) without having to return the original items. Note, the Rapid Exchange Program can only be used once per order.

Q: What are the benefits of using the Rapid Exchange Program?

We designed the Rapid Exchange Program to take the hassle out of the exchange process. Product must be of equal or lesser value to original purchase.

Q: How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.