Shipping & Returns

Hey there! Got a question about shipping and returns? Email us at, or check out our answers to some frequently asked questions below.


Q: What is the cost of shipping?

Q: Where does Mented ship?

We're currently shipping to the US only, but if you're overseas stay tuned! We'll be launching international shipping soon.

Q: What if I have issues with tracking, need to edit my shipping address, or anything else?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. For anything else, please contact Mented Cosmetics at and we’d be happy to help.

Returns & Exchanges

Q: Can I return or exchange my purchase?

Email us at and we’d be happy to help you through a return or exchange. Your return must be processed 30 days after your order was received for a full refund. Refunds sent in without prior contact will be denied.

Q: Can I return some of the items in a collection?

We consider a collection one product, you can not return part of a collection for a refund.

Q: How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.


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