FAQ

Hey there! Got a question? Email us at hello@mentedcosmetics.com, or check out our answers to some frequently asked questions below.

About the Brand

Q: What does Mented mean?

Mented is short for pigmented, because pigmentation is key. Our products not only show up, they enhance the natural beauty of women of all hues.

Q: When is the next product launching?

Sign up to receive emails or follow us on social media to stay in the know!

Shipping

Q: Where does Mented ship?

We're currently shipping to the US only, but if you're overseas stay tuned! We'll be launching international shipping soon.

Q: What if I have issues with tracking, need to edit my shipping address, or anything else?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. For anything else, please contact Mented Cosmetics at hello@mentedcosmetics.com and we’d be happy to help.

Product

Q: How can I learn more about Mented products?

Browse our site, read our blog The Ment, and check out our social media to learn more

Q: Does Mented work on sensitive or oily skin?

Yes! We thought about you too. Our lipsticks are vegan, non-toxic, hypoallergenic, non-irritating, and paraben free. Read a list of ingredients here.

Q: How long will it take the product to expire?

Our products hold a shelf life of at least 2 years! So go ahead make them a part of your everyday routine.

Q: Do you test on animals?

Nope, not our thing.

Q: Where are your lipsticks manufactured?

Our lipsticks are proudly made in the USA.

Returns & Exchanges

Q: Can I return or exchange my purchase?

Email us at hello@mentedcosmetics.com and we’d be happy to help you through a return or exchange. Your return must be processed 30 days after your order was received for a full refund. 

Q: How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Orders

Q: How can I check the status of my order?

You can view the status of your order on your Accounts page. Separately, we send a confirmation email when the order is placed and another email when the order ships.

Q: Can I update my order once it’s placed?

We process orders pretty quickly, but sometimes we can make quick changes. If you need to cancel or change your order please email us right away at hello@mentedcosmetics.com

Q: Can I use more than one promo code per order?

Only one promo code at a time please.

Friend Referral Program

Q: Does Mented have a friend referral discount?

Yes! We hope you love Mented and encourage your friends to love it too. For every friend that makes a purchase you can receive a reward for 10% off, login to your account to refer a friend.

Q: How does the referral program work?

Send your friends your personalized referral link.Your friends must purchase on mentedcosmetics.com using the code that your referral link reveals. Once their purchase is complete you will be notified via email of your reward.

Beauty Influencer Program

Q: Does Mented offer discounts to makeup artists?

Yes! We’re so excited you want to stock up on our product and use it on your clients. We offer a discount of 25% on all mentedcosmetics.com orders.

Q: So how do I get the discount?

Once accepted into our Beauty Influencer Program we will apply the discounts to your account. Please email us at info@mentedcosmetics.com and include the following:

  • Copy of your photo ID
  • At least 1 credential ( i.e. your name listed in the credits in an editorial)
  • Link to website/social channels

 

Note: Due to a printing error, a small number of lipstick boxes were printed with incorrect ingredients. The correct ingredients are listed here. If you received one of these boxes by mistake we apologize for the inconvenience.

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