Company Description:

Mented Cosmetics is a venture-backed, premium beauty brand transforming the industry with products and marketing that celebrate the beauty of diversity. Mented was started in a 1-bedroom Harlem apartment; we’ve got humble beginnings and a global vision, and we need teammates with the humility and big dreams to match. At Mented we bring our whole selves to work, because changing the landscape of beauty - and the world along with it - requires more than intelligence; it takes passion, grit, and character. We’re building a diverse team that loves helping our community feel beautiful - if that sounds like it’s up your alley, read below to learn more about this opportunity. 

Position Description:

We are looking for an experienced, data-driven Operations Lead who is inspired by a fast-paced environment and the opportunity to occupy a Director-level role for our planning, retail, and warehouse team. The Operations Lead will set the strategy for and be responsible for the efficiencies in our planning, supply chain, retail, customer service, and  warehousing operations. In addition, the Operations Lead will be expected to contribute to broader strategic and resource planning conversations across the company. You’ll be joining a lean and growing startup, so you should thrive in a fast-paced environment, be organized and detail oriented, and maintain a can-do attitude with a willingness to pitch in where needed.


  • Oversees  and creates strategy around supply chain, retail, warehouse, and customer service functions
  • Manages financial budgets with cost targets
  • Manage product open-to-buy and payment cycles with executive team oversight while actively finding cost and time efficiencies
  •  Manage and communicate full operations calendar
  • Finds new processes, new technology, and cost efficiencies in all functional areas
  • Hires, manages, and develops Ops team
  • Create, manage, and deepen vendor relationships
  • Works with executive team and other Leads
  • Communicates operational challenges and opportunities throughout company
  • Manage warehouse relationship, review costs, and prioritize workload
  • Actively lead the demand planning function with a weekly, monthly, and quarterly reviews of product, costs, and forecasts
  • Actively lead the retail sales function with a weekly, monthly, and quarterly reviews of product, costs, and forecasts
  • Actively manages the customer service function with daily escalations, CS team and schedule management, and information sharing and training
  • Calm and steady in the face of difficult decisions
  • A hands-on "doer" — able to get into the weeds when needed, you don’t default to outsourcing tasks
  • Confident holding both employees and external vendors to high standards


  • Bachelor’s Degree in related field
  • 8+ years operations, supply chain, retail planning, financial planning, strategy or business analytics
  • Advanced competency in Microsoft Excel and the ability to quickly master new applications and systems
  • Strong analytical, financial modeling and problem solving skills
  • Strong planning and organizational skills to balance and prioritize workload
  • Excellent communication skills
  • Excellent project management and analytical skills
  • Results ­oriented with an ability to multi­task effectively
  • Team player capable of working cross ­functionally
  • Willingness to extend yourself and assist other team members  

Some benefits and perks of working at Mented:

  • Opportunity to join a small, agile company chasing a large, underserved market
  • Great health and dental plans for individuals and dependents, commuter plans, competitive equity packages, flexible vacation and personal days as needed
  • Fun working environment
  • Generous holiday calendar and work-from-home flexibility
  • Stock options for positions starting at Manager and above

Only candidates selected for further consideration will be contacted. Mented Cosmetics is an Equal Opportunity Employer. You can view brand website at

To Apply:

Email with the job title in the subject line and please include your resume.